Last updated: 6 October 2026
About these terms
These terms cover use of the AU-KW website and purchases from our home decor and furniture store. AU-KW is located in the United Kingdom. Contact support@au-kw.com with questions.
Using the website
Please provide accurate information and keep your account details secure. Do not misuse the website, upload malicious material, interfere with its operation or copy its content for commercial use without permission. We may restrict access where reasonably necessary to protect the store and its customers.
Product information
Read dimensions, materials, care instructions and any assembly requirements before ordering. Photographs illustrate appearance; screen settings and natural material variations can affect colour. These variations do not remove your right to receive goods that match their description.
Prices, payment and orders
Prices are displayed in pounds sterling. Any applicable taxes and delivery charges are shown before you pay. Use a payment method offered at checkout. An order acknowledgement confirms receipt of your request; acceptance occurs when we confirm dispatch, unless stated otherwise in the order process. If an item is unavailable or an obvious pricing error prevents acceptance, we will contact you and refund any payment taken for it.
Delivery
Available destinations, charges and delivery estimates are provided before purchase. Please check your delivery address and access requirements, especially for furniture. If no different period is agreed, delivery must take place within the statutory period. Contact us about delays or damage so we can arrange an appropriate remedy.
Cancellations and returns
Our Refund Policy explains cancellation, returns and faulty goods. Consumer rights under applicable UK law remain fully available, including rights concerning goods that are faulty or misdescribed.
Responsibility
We are responsible for foreseeable loss caused by a breach of these terms. Nothing excludes liability for fraud, death or personal injury caused by negligence, or any liability that law prevents us from limiting. These terms do not limit mandatory consumer protections.
Privacy and disputes
See our Privacy Policy for how personal information is handled. Please email us first about a complaint. Any dispute is subject to applicable UK law; consumers retain mandatory rights and access to the courts available where they live.
Changes
Updated terms apply to future website use and orders. The terms in effect when your order is accepted govern that order.